AI-Powered Customer Support in Slack.
An inbox built for modern CX teams: We know innovation doesn’t happen in a vacuum & your project might need other services as well. That’s why we’re continuously building extensions that help you connect to these services.
Get faster responses and faster resolutions: Not all messages are created equal. Prioritize important messages, easily loop in colleagues, and escalate to reach your SLA targets.
Manage Slack Connect or Slack Communities: Whether you run a public Slack community or private shared channels, we’ll help to organize your support requests.
Manage Support Emails Alongside Slack: Forward support emails into Slack to create private threads about each new message.
Embed In-App Chat in Your Own Website: Send and receive support emails from your Unthread inbox on the web or in Slack.
Get Analytics Across All Your Channels: Use our drag-and-drop message builder to compose a Slack message and get analytics on engagement.
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