Description

Factual answers you can rely on: Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Control how AI responds to questions: Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses.

AI Personas mapping to  multiple CX roles: Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role.

Ecosystem Data beyond docs: Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Personalized AI in your own style: Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Insights to help you oversee and refine AI: Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and  refinement to the AI model.

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