We offer free 1-on-1 help sessions, as well as telephone, email, and chat support for all customers. Paid 1-on-1 training sessions can be scheduled if needed. Extensive documentation is also available on our Knowledge Base and the TrendSpider University website. If you require assistance while using the app, click the “CONTACT US" button in the bottom right corner or the question mark icon in the top right part of your toolbar to connect with a live TrendSpider expert from our Customer Success team.

Dec. 4, 2023

In general, we do not offer refunds for initial orders and first-time purchases due to immediate costs incurred upon account creation. However, we make exceptions for renewal charges if you inadvertently forget to cancel and are no longer using the service. If you wish to request a refund, please contact Customer Support. Our team will review your account and applicable policies and respond promptly. The policy states that refunds are not available for initial orders and first-time purchases, but recurring charges can be refunded upon request within a grace window.

Dec. 4, 2023

In general, we do not offer refunds for initial orders and first-time purchases due to immediate costs incurred upon account creation. However, we make exceptions for renewal charges if you inadvertently forget to cancel and are no longer using the service. If you wish to request a refund, please contact Customer Support. Our team will review your account and applicable policies and respond promptly. The policy states that refunds are not available for initial orders and first-time purchases, but recurring charges can be refunded upon request within a grace window.

Dec. 4, 2023

We take security seriously. TrendSpider employs industry-standard security protocols to safeguard your account and data. This includes encryption. All payment information is stored by Stripe, a trusted third party payment processor.

Dec. 4, 2023