Tidio

Description

Maximize your support capacity with conversational AI: Lyro handles up to 70% of common customer questions, freeing up your real agents to solve complex requests. While human agents have an average response time of 2 minutes, Lyro answers questions in under 6 seconds.

Stay ahead of demand during peak season: Lyro provides assistance to multiple customers at once, allowing your support department to address every inquiry during demand spikes. Lyro understands context, remembers previous replies, and generates detailed answers to make sure customers are satisfied with the information they receive.

Provide AI assistance without changing your support system: Add Lyro to your helpdesk solution through Lyro Connect. Start offering AI assistance with Lyro in less than an hour, whether you use Gorgias, Intercom, LiveChat, Zendesk, Freshdesk, or something else.

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Questions & Answers

Are you using ChatGPT to power Lyro?

No, we are not. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because this Large Language Model (LLM) has been developed with the goal of becoming helpful, honest, and harmless - making it the most trustworthy LLM on the market.

Oct. 12, 2023

Why shouldn’t I simply use ChatGPT for customer service?

ChatGPT

Role - Designed for general conversation, small tasks and entertainment
How it works - Interprets massive sets of data it has learned during its training process
Efficiency - Generally efficient for broad conversations, but may produce low-quality or wrong answers when asked for details

Lyro

Role -Designed to provide customer service and support
How it works - Interprets only your data to generate its responses
Efficiency - Provides detailed responses based exclusively on your support content, minimizing the probability of wrong answers

Oct. 12, 2023

Is Lyro free?

No. Every Tidio account starts with 50 Lyro conversations for free, and all users can access better limits with our paid Lyro plan.

Oct. 12, 2023

Is Lyro available for all Tidio users?

Yes, every Tidio account starts with 50 free Lyro conversations and the Lyro plan is available to all users.

Oct. 12, 2023

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