Description

Drive Actionable Insights From Your Support Data: Get real-time prediction, trends, sentiment, topics and more in one easy to use AI platform. Say goodbye to multiple point solutions, manual data dumps and the need for a data engineer.

Achieve 10x Productivity and Agent Efficiency with GenAI: Fueled by GenAI, TheLoops gives you dynamic next best recommended actions, auto-classification, summarization and more to supercharge your agents performance. Mission Control empowers managers to always understand what’s happening without any delays.

Predict and Prevent Escalations: Prediction helps you stay ahead of the curve, never behind it. TheLoops identifies at-risk tickets before they escalate, enabling your team to deliver proactive support and protect revenue.

Intelligent Collaboration Made Easy with AI: TheLoops makes product feedback analysis, sentiment analysis, bug tracking and prediction of churn immediately available for Success, Product and Engineering across Slack, Jira, Gainsight, and Product Board.

Real-time Operations Visibility Like You’ve Never Seen: Analytics are one thing. AI-driven, actionable insights are another. TheLoops provides you with reports in minutes–not days, weeks or months. Powerful dashboards, customer scores, and automated workflows help to access and improve your team’s performance with no delay.

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