Description

Powerful Support: Deliver a far better customer experience towards customers with less resources. Stop doing manual tasks and make your customer support scalable. By integrating with your CRM software, we use a custom trained AI to automatically route tickets to the correct customer agent.

Choose your platform: No set-up cost for your employees. We integrate with the tools you already use, allowing you to transition from static to smart ticket routing seamlessly.

First Line Support: Resolve repetitive tickets using your data and past traffic. Deliver support outside business hours and optimise self-service. Enable agents to focus on the most important issues.

Second Line Support: Tag tickets with the right topic, urgency, language and sentiment. Prioritize and route to the right agent. Start specialising, lowering costs and create happy customers.

Monitor: Observe and improve your performance. Discover new patterns, update self -service and create new blogs. Start delivering the best service and maximize the Return On Investment (ROI).

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