Question Base

Description

Close tickets faster: Give your support agents instant answers to their questions without depending on your team lead’s time.

Standardize your onboarding: Raise the standards of your customer onboarding and upselling by turning best practices into company wide practice.

Close more deals: Give your sales people all the technical/ product knowledge they need to close deals without depending on your technical talent.

#customersupport

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Questions & Answers

How easy is to adopt Question Base?

Getting started requires little to no onboarding. Once you have added Question Base to your Slack, add the bot to the #channels you want to answer in. That's it. Your team doesn't need to change their habits or install anything. Just ask questions as they normally would.

Nov. 30, 2023

How does Question Base work?

Question Base uses GPT-4 data model by OpenAI. It identifies when a question has been asked in Slack and responds with a human verified answer. It generates new answers from your Slack history and the documents you upload to it.

Oct. 26, 2023

How much does it cost to use Question Base?

You are free to try Question Base for 30 days. No credit card required. Afterwards the cost is determined based on your team size in Slack. See the pricing page for more details.

Oct. 26, 2023

What happens if Question Base can’t answer to a question?

Question Base only responds to questions that it has high certainty it can answer. If there's no good existing answer in Question Base it will simply remain silent.

Oct. 26, 2023

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