Superpowers for your Contact Center Superheroes.
When Quality Review of just 1 - 2% of Conversations is not Enough: Empower your QA team with 3X better call selection, 5-10X faster reviews.
When monitoring conversations at scale is hard: AI reviews interaction performance for key business scenarios.
When agents have to answer questions in seconds: Real time answers to customer questions from across the enterprise stack.
When QA process is manual and decoupled from AI analytics: Setup custom scorecards and empower QA team with AI analytics in one integrated view.
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