Description

Self-Improving Knowledge Base: Jochem.ai continuously learns from human responses, adapting and improving its knowledge base over time to provide more accurate and up-to-date answers.

GDPR Compliance: Jochem.ai ensures full compliance with General Data Protection Regulation (GDPR) regulations, guaranteeing the security and privacy of customer data.

Easy Integration: The AI assistant seamlessly integrates with existing communication and collaboration systems like Microsoft Teams or Slack, simplifying the process of retrieving and managing knowledge.

Instant Answers for Emails and Chats: Jochem.ai can swiftly provide answers to customer inquiries via emails and chat, enabling faster responses and reducing the workload on second-line support teams.

Efficient Escalation Handling: When faced with a question it cannot answer, Jochem.ai promptly escalates the query to a senior agent for resolution. This process not only ensures customer satisfaction but also helps the AI learn from these escalations for future reference.

Escalation Log Management: The platform efficiently manages escalation logs, ensuring that the process of passing questions from the AI to senior agents is smooth and well-organized.

Operational Insights: Jochem.ai provides valuable metrics, such as time saved and identification of hot topics, which offer valuable insights for optimizing customer care operations.

Automatic Knowledge Base Updates: Jochem.ai actively maintains and updates the knowledge base by automatically refreshing existing content and suggesting new information, ensuring that customer service agents always have access to the most current and relevant information.

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