ioni is a ChatGPT4-based AI platform that automatically generates responses to customer support inquiries, using Knowledge Base as the main source.
ioni helps to improve your customer experience and increase the efficiency of customer support teams.

Our main idea is to help customer support agents to increase CSAT while reducing time on answering and improving the quality of replies.

Oct. 30, 2023

AI Chatbot Widget
The feature allows you to create, customize and personalize AI Chat Widget. You may set up Barding, CTA options and other settings. It can be easily integrated to your website or landing page by inserting pre-made custom code.

Conversations
This feature shows all your chatbot's conversations with the customers and provides possibility to respond to those customers, who left the contact data. It also helps you to analyze the answers and see whether the chatbot provided the required information or you need to add or edit some data in your Knowledge Base.

Knowledge Base
This feature allows you to add, search and edit the data in your Knowledge Base. You may upload it by individual URL, HTML or Text options.

Collecting Leads
In case your chatbot can’t find the necessary information in your Knowledge Base, you may instruct it with a different CTAs. E.g., ask customer to leave name & email, ask customer to book a call with your team or anything else that is needed for your business.

Oct. 30, 2023

ioni - is a chatbot builder with may functions. It allows you to create personalized widget, customize it, and put it on your website or a landing page. It will automatically answer the question that your customers ask. You may track conversations, analyze them, and improve the answers.

Oct. 30, 2023

Feel free to Sign up and create your account. It will take around 2 minutes of your time. Then you may use all ioni's features. Feel free to reach us at [email protected] if you need any help.

Oct. 30, 2023