Description

Start every conversation with, "How May I Help You: With Interactions, your customers aren't limited to frustrating menu trees and IVRs. Our Conversational AI gives people the flexibility to communicate in their own words—regardless of language, accent, noise or complexity of their query.

Let customers control the conversation: Customers shouldn't have to change how they speak to get the service they need. That's why Interactions technology understands and communicates at a human level, so people can talk or type naturally.

Your best agent, at scale: Just like a great agent, Interactions IVA turns every conversation into an opportunity to engage and delight, because it understands intent, responds like a human and reflects your brand persona.

Your agents deserve a good experience, too: Interactions IVA can handle transactional or data-driven tasks and free up your agents to focus on what they really want to do — help customers who need personal attention.

Think beyond the contact center: Interactions Intelligent Virtual Assistant gives you the power to engage and delight customers with a personalized experience at every stage of their journey, across any channel.

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