Description

Focus on the important issues with AI-powered grading and triaging: CXCortex listens to, and understands your teams interactions with customers. It can automatically produce graded behaviour summaries which can be used to auto-triage important issues, accurately coach your staff and create a self-improving knowledge base, which you can talk to. Why wait for yearly feedback when you can collect it every day?

Address customer experience problems and staff behaviour concerns promptly: Leverage the integrated chat feature to query insights and recommendations about customer and employee interactions across phone calls, emails, and texts. Promptly identify issues when low customer satisfaction arises through CX Analytics alerts, and utilise this feedback for training to avoid future occurrences.

Elevate Team Productivity with Tailored Agent Coaching: Harness the power of our integrated AI chat module to gain insights and recommendations on customer and employee interactions across calls, emails, and texts. Instantly pinpoint concerns with CX Analytics alerts, turning feedback into proactive training to prevent future issues.

A single dashboard to check your CX analytics data: CXCortex displays all relevant customer experience data in a dashboard so you can quickly see and act on priority issues. Messages can be understood, auto-triaged and in the next release, automatically responded to.

Instant alerting to urgent issues and trends: Our CX Analytics platform detects a wide range of behaviours within your customer service interactions, quickly notifying you when there is an issue that needs immediate attention. You can also see patterns and trends that may indicate a wider issue with your organisation or brand.

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