The AI Sidekick that makes teams more productive.
Meet Harvey - the AI assistant that always has your back: Your customer support teams now have an intelligent and dependable sidekick in Harvey - Hiver’s AI Bot. Using Natural Language Processing (NLP),Harvey powers up Hiver’s intuitive Gmail-based helpdesk capabilities.
Get intelligent email template suggestions New: Email templates for canned responses are a great way to offer quick answers.
Thank You Detection by Harvey: After agents resolve and close conversations, customers often send 'Thank You' responses - these don’t require any action, but reopen the conversations. The agents, then, manually close them again.
Harvey is just one click away: Setting up Harvey is incredibly easy. All it takes is a single click to enable or disable Harvey’s "Thank You Response Detection" for any shared mailbox. Once set up, Harvey never overrides the actions performed by humans or any predefined workflow automations.
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