Gladly is the only people-centered customer service platform with all channels built-in. Unlike legacy Customer service platforms that are ticket or case-based, Gladly is designed with people at the center and uniquely enables a single lifelong conversation with your customers. Gladly powers some of the most innovative consumer companies like Crate & Barrel, JOANN, and TUMI to deliver exceptional customer experiences and make Customer service a competitive advantage. Gladly is a San Francisco based company and founded in 2014.

Oct. 24, 2023

Top customer-centric brands like Crate&Barrel, Ulta, Warby Parker, & Tory Burch use Gladly to power their Customer Service experience. Gladly is perfect for companies who are looking to drive revenue, consolidate their technology, and improve efficiencies within their contact center.

Oct. 24, 2023

At Gladly, we provide a people-centered approach to customer service which is critical to delivering radically personal customer experience. This means we don't treat people like 'tickets', instead, we have 'Conversations'. Drew Chamberlain from JOANN said, "With all the customer context and conversation history at their fingertips, our agents can manage 25% more inbound conversations."—This is what makes 'Conversations' so powerful.

Oct. 24, 2023

Yes, you can bring your own/current Voice services to Gladly but that will mean additional maintenance and licensing fees to deal with. By using Gladly's built-in Voice capabilities, you maximize the benefits of having our full omnichannel solution, and a transparent pricing.

Oct. 24, 2023