Introducing MagicReply, the virtual assistant for customer service.
Personalized answer for each question: MagicReply will always share trustworthy answers that are taken out of your own previous conversations to make sure customer support agents are giving the best answers, at the fastest pace.
Multilingual, multichannel, ready today: Whether it is through a multichannel strategy or an international strategy, our AI assistant, MagicReply, is built to help customer service teams take the most out of the Crisp platform.
Agent's shifts made easy with automated summarization: Whether it is an audio message or a basic text message, our virtual assistant summarizes every conversation to help your agents get conversation's context faster when starting new shifts.
Switch from audio to text messages in a wink: Unable to listen to a customer's audio message? Crisp will automatically transcribe your messages to text for a faster support experience.
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