Cordless

Description

High-quality transcription without the admin:

Completed automatically, saving you time
Meaningful conversation insights to improve your service and product faster
Simplified compliance and quality assurance (QA)

AI-driven auto-tagging to identify key topics:

Identify trending customer support queries
Quickly catch emerging issues before they become a problem
Filter calls by specific keywords to quickly find what you need

Sentiment analysis: Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.

#customersupport

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Questions & Answers

What channels does Cordless support?

Cordless focuses on phone support.

Nov. 2, 2023

What types of companies benefit from Cordless?

Cordless is ideal for support teams that prioritise and understand the value of providing quality phone support for their customers. Usually with 20+ agents.

We have happy customers in industries such as financial services, insurance, healthcare, hospitality, travel, utilities and more.

Nov. 2, 2023

We have a complicated setup. Can you help us move everything over to Cordless?

Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing set up and replicate it on the Cordless platform at no additional cost.

Nov. 2, 2023

Do we need to change our phone number to switch to Cordless?

No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you.

Dec. 9, 2023

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