Description

Unified Omnichannel Management: Collab enables seamless handling of voice, video, email, instant messaging, and social media within a single user-friendly interface.

Browser-Agnostic WebRTC: Collab's platform is WebRTC-based, ensuring compatibility with any web browser for hassle-free accessibility.

Self-Service Capabilities: Empower customers with interactive voice response (IVR) and AI-powered chatbots for efficient self-service solutions.

Real-Time Advanced Reporting: Gain valuable insights with real-time reporting features, allowing you to make data-driven decisions and optimize your operations.

Quality Monitoring and Speech Analytics: Ensure the highest service quality by monitoring interactions and using speech analytics to uncover valuable customer insights.

Voice and Screen Recording: Capture and review customer interactions through voice and screen recording for training, compliance, and quality assurance.

Intelligent Routing: Utilize Collab's intelligent routing to connect customers with the most suitable agents or resources, enhancing efficiency and customer satisfaction.

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