Conversagent uses cutting-edge AI such as OpenAI’s GPT4 to generate personalized friendly answers to customer queries. When you sync your store content, Conversagent will create a library of your store products and information that it will search through for information that answers the customer question at hand. Conversagent will only answer questions it can confidently answer with the content of your store, limiting the risk of ‘hallucinations’.

Nov. 7, 2023

Conversagent uses GPT4, the latest technology from OpenAI, to provide the best possible customer experience. 

Nov. 7, 2023

As per your specific plan, you will be given a quota allowing for certain amount of ‘conversations’ per month. You can view how much of your quota has been used & when your quota resets in the Conversagent dashboard on the right-hand side. This is highlighted in different colours according to how close you are to reaching your quota. Email communication will be sent out as you get closer to that quota number.

If you have reached your quota, the Conversagent chat interface will be automatically disabled and will no longer be visible to your customers. In the theme editor you will also see an error message saying your quota has been reached and the chat interface is disabled. Conversagent will be disabled until your quota resets for the month OR you upgrade your plan.

To upgrade your plan, either select ‘increase quota’ from the Conversagent dashboard located by your current quota allowance OR select ‘plans’ from the top menu of the dashboard and select your desired plan upgrade.

Nov. 7, 2023

Once you have installed the Conversagent app from the Shopify app store and synced your store content, the next steps involve using the theme editor to add the Conversagent chat interface block to the desired pages on your store. For step by step instructions, please see the Installation Guide.

Nov. 7, 2023