Automate support with Automations & Workflows.

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Description

Simply Put: Automatic: With Workflows, you can harness the power of advanced robotic processing automation (RPA) to streamline everyday processes and boost productivity.

Welcome to the team: New team members come with stacks of paperwork and loads of questions. Workflows cut down on the paperwork and any confusion that may crop up along the way.

Loan processing with automated process: Processing a loan entails accurately answering hordes of both customer and loan officer questions, all while meeting a multiple of regulatory requirements. Workflows will take the errors out of the process, keeping you compliant.

An RPA-powered customer experience: Not only will Capacity provide your clients with round-the-clock, tier 0 support, it will automatically onboard newly won leads to your exact specifications.

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Questions & Answers

What can Capacity do for my company?

Capacity empowers teams with instant access to the knowledge they need to do their best work.

We realize that teams are inundated with too many emails, phone calls, shoulder taps, and tickets—that’s why we’re dedicated to automating processes and making organizational knowledge instantly accessible through a single dashboard.

Nov. 13, 2023


What is tacit knowledge?

Tacit knowledge is the type of knowledge that often takes a considerable amount of time to acquire, and when it finally is acquired, it’s rarely codified.

If someone at your organization knows something that could prove useful to a colleague, you don’t want that knowledge to stay locked away in their mind.

Capacity captures and stores this tacit knowledge, making it instantly accessible for the right people in the organization.

Nov. 13, 2023


How are companies using Capacity?

No matter the industry, no matter the use case, we’re here for one reason and one reason alone: help people do their best work. Check out how our clients are using Capacity.

Nov. 13, 2023


What makes Capacity artificially intelligent?

Our natural language processing (NLP) and our document mining technology are built on artificial intelligence.

    • Our NLP is comprised of 40+ industry-standard and proprietary algorithms that enable Capacity to interpret and answer a wide array of inquiries. These algorithms facilitate spell checking, word importance, word order, term frequency, acronym translation,
      phrasal matching, word vectorization, and more. Plus, each time Capacity receives positive or negative user feedback, our machine learning and neural networks automatically leverage that data to continuously improve the model.
    • Our patented document mining tech facilitates the automatic generation of questions and answers out of documents.

Nov. 13, 2023