AI Superpowers for Support Teams Autodraft responses, auto triage tickets, suggest macros, and automate more with AI.
Continuously Learns and Improves: Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more.
Intelligently Tag Conversations: Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation.
Clear CX Insights: Understand full resolution times, average first response times, and so much more.
Work Across Languages: From English to Portuguese, Caffeinated CX can work in over three dozen languages.
Commerce Integration: Connect your commerce stack (i.e. Shopify) to handle support functions in one click.
AI Macro Suggest: Stop memorizing Marcos. Our AI suggests the most relevant Macro based on the customer's question.
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