Manage social media conversations swiftly with AI

Plans
  • Paid
  • Custom
  • Free Trial
Platforms
Social Links

Description

The fastest platform to manage conversations:

Sentiment Analysis: Unlock the power of AI analytics to analyze sentiment, identify trends, and measure content resonance.

Automated Moderation: Automate comment moderation for spam, harmful, offensive, and against-brand comments.

Community Management: Our platform finds which comments need a reply and suggests ready-to-use responses with AI.

Understand Customer Sentiment Effortlessly: Dive deep into customer sentiment towards your ads, content, and products. Discover what resonates with them, identify areas for improvement, and uncover untapped opportunities. Let sentiment analysis guide your strategy.

Safeguard Your Community with Automated Moderation: AI automated comment moderation will allow you to protect your brand reputation and community Instead of getting caught up in repetitive moderation tasks, you'll be able to focus on creating meaningful content and driving your community forward.

Improve Your Response Time with an AI-Driven Inbox: Efficiently engage with your audience's conversations faster than ever. Our AI recognizes crucial messages, helping you prioritize and respond promptly. You can also use AI-generated replies in your brand voice to guarantee consistent and timely engagement.

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Questions & Answers

How does the 30-day trial work?

Your free trial lets you explore BrandBastion Lite with no credit card needed. You'll get access to all available features and can add your team members too.

We'll crawl 30 days of historical data (comments posted in the 30 days before you sign up)

By default, your trial includes 1,000 new comments (historical comments do not account for that volume), and after that, you can upgrade to a paid plan.f we better meet your needs.

July 29, 2023


What message types do you crawl?

Facebook

  • Organic comments
  • Ad comments (including on posts using Segment Asset Customization and Placement Asset Customization)
  • Dynamic Ad Comments (including Dynamic Product Ads, Dynamic Language Ads, and Dynamic Experiences)
  • Private Messages

Instagram

  • Organic comments on images or reels
  • Ad comments (including on posts using Segment Asset Customization, Dynamic Language Ads, and Placement Asset Customization)
  • Direct Messages
  • Instagram Story Mentions

 

YouTube

  • Organic comments on videos or shorts
  • Ad comments on discovery ads

TikTok

  • Organic comments
  • Ad comments (including spark posts using video codes)

July 29, 2023


Do you crawl comments on dynamic ads?

Yes! We cover comments on Facebook Ads and Dynamic Ads. We also cover ad comments on Instagram, YouTube, and Twitter.

These are the type of posts we cover:

Facebook

  • Organic posts
  • Ads using Segment Asset Customization and Placement Asset Customization
  • Ads using Dynamic Product Ads*, Dynamic Language Ads*, and Dynamic Experiences*

Instagram

  • Organic posts (images or reels)
  • Ads using Segment Asset Customization, Dynamic Language Ads* and Placement Asset Customization

 

YouTube

  • YouTube Videos
  • YouTube Shorts
  • YouTube Discovery Ads

TikTok

  • Organic Posts

    *We can't crawl historical comments for these types of posts, but we'll crawl new comments from the moment you grant access.

To cover ad accounts on any platform, you'll need to provide access to the organic pages where the ads are running.

July 29, 2023


Can you automate moderation?

You can enable auto-hiding for specific harmful categories that our AI finds, such as:

  • Spam
  • Offensive
  • Inappropriate
  • Against Brand

You can also add keyword blocks on top of these AI-based rules. You can select which platforms you want to hide comments from automatically and unhide easily from the platform.

July 29, 2023