GoTo, a company specializing in IT management, support, and business communications, has unveiled GoPilot, its latest AI assistant designed for GoTo Resolve. This innovative tool offers IT professionals an interactive platform that grants visibility into their endpoints, automates diagnostics, guides users through issue resolutions, and continuously learns to proactively address potential disruptions. Leveraging OpenAI’s API platform and GoTo’s proprietary AI stack, GoPilot operates seamlessly across IT management and support functions, aiming to streamline workflows and optimize resource allocation for higher-value projects.

Through advanced features such as conversational language prompts and commands, GoPilot eliminates manual tasks like scanning diagnostics screens and patch updates, empowering IT teams to focus on strategic initiatives. Additionally, sources indicate that GoPilot facilitates streamlined device diagnostics by automating data collection and analysis across network devices, offers live AI-powered translations to support global teams, and simplifies patch management by identifying missing updates and providing direct links to solutions. Moreover, it enables agents to create and deploy new policies, enhancing automation capabilities within the platform.

Olga Lagunova, Chief Product and Technology Officer at GoTo, emphasized the company's commitment to empowering IT teams with time and resources to concentrate on critical tasks such as scaling, securing business operations, and supporting employees. With the introduction of GoPilot to GoTo Resolve customers, GoTo aims to provide an end-to-end IT management and support AI assistant, with plans for further AI-driven innovations across its solutions in the near future.