In 2019, Genpact embarked on a digital learning transformation by launching Genome, a platform designed to embed learning into the company's DNA. Spearheaded by key employees Piyush Mehta and Gianni Giacomelli, Genome identified 40 critical skills essential for growth. Fast forward to early 2023, and Genome has become a catalyst for learning at Genpact, boasting over 50,000 monthly learners. However, a shortfall of experienced "master gurus" led to the introduction of AI Guru, a chatbot powered by OpenAI's GPT-3.5 via Azure OpenAI Service. Trained on three years' worth of content, AI Guru has emerged as a learning companion, answering questions and providing guidance to senior learners globally.

Genpact recognizes the transformative potential of generative AI (GenAI) and aims to position AI Guru as a coach for specific roles, guiding individuals on the skills they should acquire. With 400 users posing 1,500 questions, including advice on effective team management, AI Guru has seamlessly integrated into the learning experience at Genpact.

Founded in 1997, Genpact, now a global player with over 115,000 employees in 30 countries, emphasizes continuous learning to stay ahead in digital technology and serve clients globally. The company, hiring 40,000-50,000 entry-level employees annually, faced challenges with traditional training methods. The adoption of generative AI, leveraging Microsoft Azure OpenAI Service and Azure AI Services, has revolutionized employee learning and development at Genpact. The impact on retention is evident, with those enrolled in Genome training being twice as likely to stay with the company. AI Guru has become the go-to resource, illustrating the transformative power of AI in the realm of professional services.