Bernd Greifeneder, Founder & CTO of Dynatrace, shares insights on navigating the evolving landscape of artificial intelligence in the coming year. As businesses gear up for a surge in generative AI usage, expected to act as a 'copilot' for digital transformation, Greifeneder highlights the need for a delicate balance between reaping the benefits and mitigating risks.

In the AI-driven future, Dynatrace predicts a rise in digital service outages due to autonomous agents generating code, posing challenges in comprehension and troubleshooting. To counter this, organizations are anticipated to develop "digital immune systems," utilizing predictive AI to forecast and address potential issues before they impact user experience.

Greifeneder suggests that businesses should consider appointing a Chief AI Officer (CAIO) to oversee responsible AI development and deployment. With AI becoming integral to operations, employee risk training gains prominence. Additionally, Dynatrace foresees a shift towards composite AI, combining generative AI with other types and data sources for more advanced reasoning and automation. As the AI landscape evolves, businesses are urged to prepare for a transformative yet challenging 2024.